Tooting Cleaners Privacy Policy
This Privacy Policy explains how Tooting Cleaners collects, uses, stores and protects personal data relating to our customers in the Tooting area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Tooting Cleaners customers, including prospective, current and former customers, who use our cleaning services in the Tooting area, whether you contact us online, by message, or in person.
Who We Are
Tooting Cleaners is a cleaning service provider operating in the Tooting area. We act as the data controller for the personal data we collect and use in connection with providing our services. This means we decide how and why your personal data is processed.
Types of Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, address, and other contact details you provide when you make an enquiry or place a booking.
Service and booking information, such as details of the services you request, the date and time of bookings, access instructions for the property if you choose to share them, and any special requests relating to the service.
Payment and transaction data, such as records of payments made for our services and related billing information. Card details, where used, are processed by our chosen payment processors and are not stored in full by us.
Communication records, such as messages and other correspondence you send to us and our responses, including enquiries, feedback and complaints.
Technical and usage information, where applicable, such as basic information gathered when you visit our website, including log data and cookie-related information, to help us understand how our services are used and to maintain security and performance.
Lawful Bases for Processing Your Data
We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data to enter into and perform our contract with you, including taking steps at your request before entering into a contract. This covers activities such as managing bookings, providing cleaning services, handling payments and communicating with you about your service.
Legal obligation: We may process certain data to comply with legal and regulatory obligations, for example, for tax and accounting requirements, record keeping or responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests. This can include managing and improving our services, preventing and detecting fraud or misuse, safeguarding our staff, and handling queries or disputes.
Consent: In limited circumstances, we may rely on your consent, for example for specific types of marketing or for using optional cookies or similar technologies. Where we rely on consent, you can withdraw it at any time, and we will explain how to do this when consent is requested.
How We Use Your Personal Data
We use your personal data for the following purposes:
To manage enquiries and bookings, including responding to your questions, confirming appointments and arranging any follow-up visits.
To provide cleaning services at the agreed location, including giving our staff the information they need to access the property safely and to carry out the requested work.
To process payments and manage billing, including issuing invoices, recording payments and addressing payment-related queries.
To communicate with you about your service, changes to bookings, updates to our terms or this Privacy Policy, and any service issues or disruptions.
To manage our business operations, including internal administration, quality control, training, service improvement and maintaining the security of our systems and premises.
To comply with legal obligations, handle disputes, enforce our terms and cooperate with regulatory or law enforcement authorities where required.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, or as long as required by law.
Customer and booking records are generally kept for a period that allows us to manage our relationship with you, respond to queries and handle any potential legal claims. Financial and transaction records are retained for the period required under tax, accounting and other relevant laws.
When personal data is no longer needed, we will securely delete it or anonymise it so that you can no longer be identified.
Sharing Your Personal Data and Processors
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, always ensuring appropriate safeguards are in place.
Service providers and processors. We use trusted third-party providers to help us deliver our services, such as payment processing companies, IT and hosting providers, scheduling or booking platforms, customer communication tools and professional advisers such as accountants. These providers act as data processors and only process your personal data on our instructions and for the purposes we specify.
Staff and contractors. We may share relevant information with our staff and with individual cleaners or teams who are assigned to perform the service at your property, but only to the extent necessary to carry out the service safely and effectively.
Legal and regulatory bodies. We may disclose personal data if required to do so by law or where we reasonably believe that such action is necessary to comply with legal obligations, respond to lawful requests, protect our rights, or protect the safety of our staff or customers.
We do not sell your personal data to third parties.
International Data Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that your personal data is treated securely and in accordance with applicable data protection laws. This may include using standard contractual clauses or ensuring that an adequate level of protection is in place in the destination country.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions and legal exceptions. In general, you have the right to:
Access your personal data and obtain a copy of the data we hold about you, together with certain information about how and why we process it.
Request correction of inaccurate or incomplete personal data that we hold about you, so that it is accurate and up to date.
Request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.
Object to the processing of your personal data where we rely on legitimate interests, including any related profiling, and we will consider your request and stop processing where we have no overriding legitimate grounds to continue.
Request restriction of processing in certain circumstances, such as while we verify the accuracy of your data or consider an objection you have raised.
Request the transfer of certain personal data to you or to another organisation in a structured, commonly used and machine-readable format, where technically feasible and where the lawful basis is consent or contract.
Withdraw consent at any time where we rely on your consent to process your data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include limiting access to personal data to those who need it, using secure systems where appropriate and providing guidance to our staff and contractors on data protection responsibilities.
Policy Coverage and Updates
This Privacy Policy applies to all Tooting Cleaners customers in the Tooting area who use our cleaning services. We may update this policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
